Just send us your address, preferred time, and what you need cleaned through our form. We’ll reply with a fair price and our availability.

For accuracy and clarity, we collect all service details by message. Once confirmed, your booking is formally registered by email.

If needed, we can also visit the property before the service.

Photos and videos are welcome — they help us understand what you need and quote fairly.

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We specialise in providing trained labour-only cleaners — skilled professionals who deliver consistent, reliable results using your preferred products and equipment.

This approach keeps your space safer and cleaner — avoiding cross-contamination and matching your hygiene preferences.

We bring our own PPE (gloves, masks, and protective gear) to ensure safety and professionalism during every service.

The cleaning time depends on the property size, condition, and service type.

Usually, homes take 4 to 5 hours, but bigger places may need more.

For best results, book cleaning every week or every two weeks to keep your space fresh and easy to care for.

It’s completely up to you. You’re welcome to stay home if you prefer, but we can also clean while you’re away.

Many clients leave keys or provide access information so the service can happen even when they’re not there.

Our team is professional, respectful, and trustworthy, taking great care of your space.

Yes, you can cancel your service anytime — no lock-incontracts.

Cancel at least 24 hours before your service to avoid charges.

To reschedule, contact us, and we’ll try to find a time that works for you and us. Rescheduling depends on available slots.

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Your satisfaction matters most. If something isn’t right, tell us within 24 hours so we can fix it.

We check every service to keep quality high and appreciate your feedback to get better every time.

We always try to assign a regular cleaner for each client, so you can enjoy a familiar and consistent service.

However, this may vary depending on availability, schedule changes, or holidays.

If your regular cleaner isn’t available, another trained team member will attend — always supervised and guided to maintain Brillia’s standards of quality and care.

Some cleaners may not speak perfect English, but we prioritize skill, experience, and reliability.

Each is trained with clear instructions and guided before every job.

For your safety, we hire only trusted cleaners with experience, references, and police checks when needed.